Should you outsource for website maintenance or hire your own web management team?

In-House Overhead

• How much training is required? How much does it cost in dollars and lost productivity?
• What happens when your staff leave your company or change jobs? What does hiring, retention, training, and management cost?
• Who covers for your staff on sick days and vacation?
• What if needs increase or decrease? Can you add a few hours each week if you need to? Reduce a few?
• Does your company own the necessary equipment and software? How much is that costing you?

Outsource Website Maintenance

• No training required
• Start immediately
• No sick days
• No turnover
• Easy to adjust hours as needed in any increment
• Professional tools

In-House Skills

• What skills does your staff possess?
• Do you have a plan if you need different skills?
• Do they have experience with all the technologies being used today?
• Do they stay current so that they can suggest new ideas when appropriate?
• Will they be learning on your organization's time?

Collaborint Skills

Our website maintenance staff has experience with most major web technologies and is continually exposed to new ideas and training. Our exposure means a wider variety of skills is available than a limited staff could possibly provide. We've developed sites in Java, ASP, PHP, and ColdFusion, utilizing many complementary technologies.

In-House Task Management

• How are you going to manage each task? Email? Paper?
• Who will be responsible for tracking work requests?
• How will this person be held accountable for results?
• How will you generate metrics for success?
• Will this person manage the content owners?

Collaborint Management

Collaborint uses the Interact Work Request System. Features include:

• Real-time, web-based monitoring of all tasks
• Threaded discussion groups for each task
• Email notification of all status changes
• Workflow features one-click review and approval of work before your website is updated